Before you start
Make sure your microphone is connected and working
Use a quiet environment for best results
Close other tabs or apps that might use your microphone
We recommend using headphones to prevent echo
How to start a practice session
Go to Role Play from the left sidebar
Find the scenario you want to practice
Click the Practice button on the scenario
Allow microphone access when your browser prompts you
Wait for the connection to establish — the AI persona will speak first with their opening line
During the session
Once connected, you'll see:
Status indicator — Shows whether the AI is listening or speaking
Timer — Tracks how long you've been in the session, with a progress bar showing time remaining
Live transcript — Your conversation appears in real-time, split between your lines (Rep) and the AI persona's lines (Prospect)
Tips for a great session
Speak naturally — Talk as you would on a real sales call
Pause between sentences — Give the AI a moment to process and respond
Stay in character — Treat this like a real prospect conversation
Listen carefully — The AI persona will drop hints about their pain points; pick up on them
Try to address objections — Don't just skip past pushback; acknowledge and respond
Ending the session
You can end the session in two ways:
Click the End Call button at any time
The session ends automatically when the max duration is reached (default: 10 minutes)
After ending, your conversation transcript is sent to Rafiki AI's AI coach for scoring. You'll be taken to the results page automatically.
Session time limits
Your organization has a monthly allocation of Role Play minutes. You can see your remaining minutes on the Role Play page. If you've used all your allocated minutes for the month, you won't be able to start new sessions until the next billing cycle.