Aircall Dialer Integration

From the Settings page, go to Integrations > Dialer, and select Aircall.

Click Add Integration.

Login to your Aircall account as Admin User.

Important Note: Rafiki AI Aircall integration can only be done by the Aircall Admin.

Click Authorize to grant Rafiki AI access.

Upon successful integration, you should see a confirmation page.

In the Rafiki AI app, navigate to Settings > User Management > Click on Invite New User > Enter the email address of each user that you want Rafiki AI to transcribe Aircall calls for. Each user will receive an invite email to set up their Rafiki AI account. The Rafiki AI account should be set up with the same email as the Aircall account for each user.

The Aircall Admin user's Dashboard should show Rafiki AI under Integrations and API.

Click on the Rafiki AI card and add numbers under the Connected Numbers section. Select all Aircall users/numbers that you want Rafiki AI to track. Each of these users should have created their Rafiki AI account as outlined in Step 5 above.

Important Note: The Aircall Admin can remove a connected number at any point and Rafiki AI will no longer transcribe or process calls for that user.

For each Aircall user, enable automatic call recording as outlined in this Aircall help article: Activating the Call Recording Feature.

All Aircall-connected numbers whose Rafiki AI accounts have been created will now have their Aircall recorded calls transcribed and processed automatically. On call completion, Rafiki AI will transcribe and process the call and it will appear in the Meetings dashboard within an hour.

Important Note: You will not see the call in the Rafiki AI dashboard until transcription and processing has been completed. Rafiki AI processes calls longer than 30 seconds.