Getting the Most from Your Call Recordings
Every meeting recorded in Rafiki AI is automatically transcribed and analyzed by AI. Here is how to make the most of each recording:
AI-Generated Summary
Open any completed meeting and check the Summary tab for an AI-generated overview of the conversation, including key topics discussed and action items. This lets you understand a call in minutes without listening to the full recording.
Transcript Search
Use the search bar in the Transcript tab to find specific words, phrases, or topics mentioned during the call. Click any transcript block to jump to that moment in the recording.
Topics and Trackers
Rafiki AI automatically detects topics (like Pricing, Competitors, and Discovery Questions) and any custom trackers your team has configured. These appear as colored pills in the transcript and as chips in the Summary tab.
Conversation Metrics
Review metrics like talk-listen ratio, longest monologue, patience, interactivity, and question rate in the meeting detail view to understand the dynamics of the conversation.
Snippets and Playlists
Create clips from the best moments and organize them into playlists for team training, onboarding, or coaching sessions.
Ask AI
Use the "Ask anything about this meeting" input at the bottom of the meeting detail view to ask questions about the conversation content and get AI-powered answers.
Scorecards
Apply a scorecard template to rate the call on specific criteria. Scores feed into your team analytics for coaching insights.
