Scorecards Overview
Scorecards in Rafiki AI provide a structured way to evaluate sales call quality. Managers and peers can rate calls using customizable templates with specific criteria, producing consistent and actionable coaching feedback.
How Scorecards Work
Create a template — Admins define scorecard templates with questions, weights, and scorer notes in Settings > Scorecards
Publish the template — Publishing makes the template available for scoring. Published templates have locked questions to ensure consistency.
Score a meeting — Open any completed meeting and click the scorecard icon. Select a template and rate each question on a 0-5 scale.
Review results — Weighted average scores are calculated automatically. View individual scorecards on the meeting or aggregated results in Analytics > Scorecard Metrics.
Scoring Scale
Score | Meaning |
0 | Not demonstrated |
1 | Poor |
2 | Below average |
3 | Average |
4 | Good |
5 | Excellent |
N/A | Not applicable (excluded from weighted average) |
Benefits
Consistent evaluation criteria across the team
Objective data for coaching conversations
Track improvement trends over time via Analytics > Scorecard Metrics
Auto-scoring configuration for automatic scorecard creation on qualifying calls