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Integrating with Twilio Dialer
Integrating with Twilio Dialer

How to get analytics for calls made using Twilio Dialer

Rafiki Customer Success Team avatar
Written by Rafiki Customer Success Team
Updated over a week ago

Rafiki provides a direct integration with your Twilio account using the Account SID, Auth Token, and the Phone number.

The Account SID, Auth Token and Phone number can be obtained from your Twilio Account (sample screenshot shown below):

Twilio Integration image

Steps to integrate Twilio dialer with Rafiki

Step 1: Click on the 'Settings' icon.

Step 2: Click on the 'Integrations' tab.

Step 3: Click on the 'Add Integration' button under Twilio Dialer.

Step 4: Add SID, Auth Token, and Number for calls.

Rafiki-Twilio Integrations

Twilio must be integrated independently with the Customer Relation Management tools such as Zoho, Salesforce, Hubspot, etc which provide the calling interface from within the CRM.

Twilio-Zoho Integration Example below as seen in the Zoho Console:

Twilio setup

Calls can be made from the contacts page in the CRM.

  1. From the Settings page, go to Integrations > Dialer, and select Twilio.

  2. Click Add Integration.

  3. Enter the following details from the Twilio account (purchased independently)

    1. Account SID

    2. Auth Token

    3. Incoming Twilio Number

    Add Twilio integration

  4. Click on Authorize to complete the integration

    Calls made using the Twilio dialer will automatically be downloaded and transcribed by Rafiki.

Note: Rafiki does not provide a calling interface right now but will soon provide a dialer.

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