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Integrating with RingCentral Dialer

How to integrate RingCentral with Rafiki AI

Written by Rafiki Customer Success Team

Integrating with RingCentral Dialer

To connect Rafiki AI with RingCentral:

  1. From the Settings page, go to Integrations > Dialer, and select RingCentral.

  2. Click Add Integration.

  3. Sign in to your RingCentral account when prompted.

Rafiki AI requests the following permissions from RingCentral:

  • Create, view, and edit your personal contacts

  • View and update your meetings

  • View your account and extension data

  • View your call log

  • View your call log and download call recordings

  • View your personal contacts

  • View your presence

  • Make RingOut calls on your behalf

  • Subscribe to webhook notifications

Click Authorize to allow Rafiki AI to access your RingCentral data.

Important: Please make sure you have enabled automatic call recording for users in RingCentral. Contact RingCentral support to ensure your setup is correct.

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