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Collaborate with your team on their calls by adding transcript-specific comments!

Written by Rafiki Customer Success Team

Adding Comments to Meetings

Comments let you provide feedback, ask questions, and collaborate with teammates directly on meeting transcripts with full conversation context.

How to Add a Comment

  1. Open a meeting in the Meeting Detail View

  2. Go to the Comments tab in the right column

  3. Click on a transcript block to attach your comment to a specific moment in the conversation

  4. Type your comment — use @mentions to notify specific teammates

  5. Click Send

Comments tab showing comment thread on transcript block

What You Can Do with Comments

  • Give feedback — Point out what a rep did well or suggest improvements on specific parts of the call

  • Ask questions — Clarify what was discussed at a particular moment

  • @mention teammates — Notify colleagues who should review a specific part of the conversation

  • Reply to comments — Start a threaded discussion on a comment

  • Track coaching engagement — Comments count toward manager coaching activity in the Coaching module

Comment Notifications

Users receive email notifications when:

  • Someone comments on their meeting

  • They are @mentioned in a comment

  • Someone replies to their comment

Notification preferences can be configured in Settings > General > Notifications.

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