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RingCentral Dialer Integration

Learn how to integrate RingCentral Dialer with Rafiki to record dialer calls automatically

Rafiki Customer Success Team avatar
Written by Rafiki Customer Success Team
Updated over a year ago

  1. From the Settings page, go to Integrations > Dialer, and select RingCentral.

  2. Click Add Integration.

  3. When you connect to RingCentral, we install a Rafiki for RingCentral app instance in your RingCentral account, and ask for the following permissions:

  • View user account information, e.g. name, business name, and contact info

  • View user call log records

  • Download call recording content and media

  • View user presence status

  • Manage and subscribe to webhook notifications

    Rafiki ringcentral integration

    4. Click Authorize to complete RingCentral integration with Rafiki.

  • Please make sure you have enabled automatic call recording for the users in RingCentral. contact RingCentral support to make you are setup correctly.

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