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RingCentral Dialer Integration
RingCentral Dialer Integration

Learn how to integrate RingCentral Dialer with Rafiki to record dialer calls automatically

Rafiki Customer Success Team avatar
Written by Rafiki Customer Success Team
Updated over a year ago

  1. From the Settings page, go to Integrations > Dialer, and select RingCentral.

  2. Click Add Integration.

  3. When you connect to RingCentral, we install a Rafiki for RingCentral app instance in your RingCentral account, and ask for the following permissions:

  • View user account information, e.g. name, business name, and contact info

  • View user call log records

  • Download call recording content and media

  • View user presence status

  • Manage and subscribe to webhook notifications

    Rafiki ringcentral integration

    4. Click Authorize to complete RingCentral integration with Rafiki.

  • Please make sure you have enabled automatic call recording for the users in RingCentral. contact RingCentral support to make you are setup correctly.

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