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Troubleshooting & Best Practices for Recording with Chrome Extension

Have issues with recording with the chrome extension?

Rafiki Customer Success Team avatar
Written by Rafiki Customer Success Team
Updated over 7 months ago

Update to the current Chrome extension version

Rafiki only transcribes and processes calls > 30 seconds with people speaking.

Problem - Unable to save Recording

  1. a) Click on Rafiki Extension icon in the Chrome top nav and click on Settings (wheel icon)

b) When logged in it should display your email id:

  1. Click on the Logout button

  2. Logout from app.getrafiki.ai and exit chrome completely

  3. Relaunch chrome and login to app.getrafiki.ai

  4. If you click on the Chrome Extension icon it should already be logged in

  5. Open Google Meet and start recording. I would suggest that you test with a 35 sec recording making sure you speak something

Stop recording, fill the title, number of participants, email of participants and submit.

Problem - Don't see the LOGOUT button in Chrome Extension

  1. Navigate to https://app.getrafiki.ai. Right-click on the main window and select Inspect

  1. Go to the Applications Tab in the New Devtools window that opens up, navigate to the Application Tab, and clear Cookies for https://app.getrafiki.ai under Local Storage, Shared Storage, and Cookies Folder.

  3. Exit Chrome and reopen a new window

  4. Login to app.getrafiki.ai

  5. Test with Google Meet or Teams, if you see the extension, it is showing as Logged in

Problem - Don't see the button to Start Recording

Don't see the "Start Recording" button for Rafiki Chrome Extension in the Nav bar. I have created a Rafiki account and installed the Chrome extension, but Rafiki is not recording. The only option presented is to log in to Rafiki (which opens another Rafiki tab even though Rafiki is open in another tab). What am I missing?

Rafiki chrome extension setup

Solution

  1. Make sure you are not blocking cookies for the https://app.getrafiki.ai URL in Chrome settings. Please refer to the section on Allow or Block cookies for a specific site in this Google Help article.

  2. Log out of https://app.getrafiki.ai and clear cookies using the padlock to the left of the address bar

Rafiki chrome extension setup

3. Quit Chrome browser completely (not just close the tabs)

If you are still having an issue can you please click on the Wheel icon to the right of the Rafiki logo ( and above the Login to Rafiki button) and send a screenshot to [email protected] our Customer Success Team will assist you.

Problem - Meeting not found in the dashboard

I stopped the recording but the meeting is not in my meeting dashboard in the Rafiki app.

Solution

After stopping the recording please make sure you enter a valid meeting title and the email address of all participants in the form :

Rafiki chrome extension setup

IMPORTANT NOTE: Please make sure you enter a valid. unique meeting title and specify the email address for all participants. This step is necessary for our AI engine to identify different speakers in the Call.

Problem - Meeting upload failed

I see an error when I click on the submit button after entering the meeting title

Solution:

  1. Click on the Rafiki Extension icon in the Chrome top nav and click on Settings (wheel icon).

  2. When logged in it should display your email id:

  3. Click on the Logout button

  4. Logout from app.getrafiki.ai and exit Chrome completely

  5. Relaunch Chrome and login to app.getrafiki.ai

  6. If you click on the Chrome Extension icon it should already be logged in

  7. Open Google Meet and start recording. I would suggest that you test with a 35-sec recording making sure you speak something

  8. Stop recording, fill in the title, and the number of participants, and submit.

Problem - Meeting not found in the dashboard

I stopped the recording but the meeting is not in my meeting dashboard in the Rafiki app.

Solution:

Once the recording starts you will see a window as seen in the below screenshot in the background. Please do not close this window at any point. It will close automatically once the file upload has been completed.

DO NOT CLOSE THIS WINDOW:

Rafiki chrome extension setup

Problem - Echo in my recording:

Why is there an echo in my recording?

Solution:
This happens if you have internal audio and speaker audio being picked up simultaneously. To solve this we suggest using headphones (with a microphone).

Best Practice Tip for Screen Sharing

  • For better presentations and to prevent mirroring, share a new window or a specific tab instead of the meeting window.

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