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Scorecard Analytics

What to know if you sales enablement processes are effective?

Written by Rafiki Customer Success Team

Scorecard Analytics

The Scorecard Metrics tab in Analytics provides aggregated views of scorecard results across your team, helping managers identify coaching opportunities and track improvement over time.

Accessing Scorecard Analytics

Navigate to Analytics from the sidebar and select the Scorecard Metrics tab.

Bar Chart View

The bar chart view shows the average score for each question in the selected scorecard template across your team. This helps identify which skills or behaviors are consistently strong and which need improvement across the organization.

Heatmap View

Bar chart showing average scores per question

The heatmap displays a matrix of scorecard questions (rows) vs. reps (columns), with each cell color-coded based on the score (0-5). This makes it easy to spot patterns at a glance:

  • Green cells — Strong performance (4-5)

  • Yellow cells — Average performance (2-3)

  • Red cells — Needs improvement (0-1)

Use the heatmap to identify which specific reps need coaching on which specific skills.

Filtering and Export

Heatmap showing questions vs reps with color-coded scores

  • Filter by date range, team, and scorecard template

  • Export to CSV for further analysis in spreadsheets

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