To integrate Rafiki with Dialpad, generate a Dialpad API
Dialpad API license level
API keys can only be created by Dialpad customers on the Pro and Enterprise plans
To create and access an API key, you must be a Company Admin.
Copy the generated API key.
Note: Remember to set your users to be recorded in DialPad
Login to Rafiki Console
Navigate to Settings > Integrations
Click on Add Integration in the Dialpad card
Enter the copied API Key
Remember to set your users to be recorded in Dialpad
Calls made on Dialpad by Rafiki users will be processed and appear in the Rafiki Dashboard
Important note:
All calls must be recorded in Dialpad.
If your Dialpad permits you can setup Admin Recording in your Dialpad Dashboard. Alternately you can individually record each call once the call begins.