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Dialpad Integration

How to integrate Rafiki AI with Dialpad dialer

Written by Rafiki Customer Success Team

Dialpad Integration

To integrate Rafiki AI with Dialpad, generate a Dialpad API key by logging into your Dialpad as Super Admin for Company.

Important Note: Contact Dialpad Support to make sure Admin Call Recording and Admin Call Recording Export via API are enabled for the org. If not enabled, the integration will fail.

Dialpad API license level:

API keys can only be created by Dialpad customers on the Pro and Enterprise plans. To create and access an API key, you must be a Company Super Admin.

Copy the generated API key.

Steps to integrate:

  1. Login to Rafiki AI.

  2. Navigate to Settings > Integrations.

  3. Click on Add Integration in the Dialpad card.

  4. Enter the copied API Key and click Authorize.

  5. Remember to set your users to be recorded in Dialpad.

  6. Calls made on Dialpad by Rafiki AI users will be processed and appear in the Rafiki AI Meetings dashboard.

Important note:

All calls must be recorded in Dialpad. If your Dialpad plan permits, you can set up Admin Recording in your Dialpad Dashboard. Alternatively, you can individually record each call once it begins.

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