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Troubleshooting: Unable to login
Troubleshooting: Unable to login

How to fix login issues

Rafiki Customer Success Team avatar
Written by Rafiki Customer Success Team
Updated over a week ago

Unable to login to Rafiki Console:

  1. Make sure you are not using URL in incognito mode.

  2. Clear cookies using the padlock to the left of the address bar

3. Quit Chrome browser completely (not just close the tabs)

Cleared Cookies and I am still not able to login:

  1. Navigate to, right click > Inspect in Chrome Browser

  2. In the Developer tools, Click on Applications ( in the top) > Local Storage (in the right pane) > Right click > Clear

    Click on Cookies ( in the right pane) > Right Click > Clear

  3. Exit your Chrome

  4. Reopen and retry login

    If you are still having an issue send a screenshot of this Google Chrome DevTools to [email protected] and our Customer Success Team will assist you.

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