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Troubleshooting: Unable to login

How to fix login issues

Written by Rafiki Customer Success Team

Unable to login to Rafiki AI:

  1. Make sure you are not using https://app.getrafiki.ai in incognito mode.

  2. Clear cookies using the padlock icon to the left of the address bar in Chrome.

  3. Quit Chrome browser completely (not just close the tabs).

  4. Reopen Chrome and try logging in again.

Cleared cookies and still unable to login:

  1. Navigate to https://app.getrafiki.ai, right-click on the page, and select Inspect in Chrome Browser.

  2. In the Developer Tools window, click on the Application tab at the top. Then clear all data under Local Storage, Shared Storage, and Cookies for the app.getrafiki.ai domain (right-click each and select Clear).

  3. Exit Chrome completely.

  4. Reopen Chrome and retry login.

If you are still having an issue, send a screenshot of the Chrome DevTools console to [email protected] and our Customer Success Team will assist you.

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