Rafiki identifies the calls that should be recorded via Zoom Phone
Connect to Zoom
Go to Settings > Integrations > Dialer and select Zoom Phone.
Click Add Integration.
Follow the instructions: sign in to your Zoom account, and authorize access to Zoom.
Note: You must be the Zoom administrator for your company to connect Rafiki to Zoom. Only one Zoom account per company is supported.
Rafiki connects to Zoom on the account level, leveraging OAuth authentication. We do not store any credentials, only the OAuth token.
When Zoom recording is enabled, Rafiki initiates Zoom recording for calls made with Zoom Phone and retrieves the relevant recordings based on the business rules and privacy settings in Rafiki.
To uninstall please follow the - Uninstalling Zoom from Rafiki
For your auto recording concern kindly follow these steps How to enable or disable ad hoc or automatic call recording for the account, site, phone user, or common area phone
Notes:
If you have multiple sites enabled, you can change these settings at the site level. If you have multiple sites disabled, you can change these settings at the account level.
You can also enable automatic call recording for call queues.
Access policy settings at the account, site, call queue, or phone user level.
Click the Automatic Call Recording or Ad Hoc Call Recording toggles to enable or disable it for the associated account, site, phone user, or common area phone.