How to Identify Your Team's Best Conversationalist
Rafiki AI gives you multiple data-driven methods to identify which reps are having the most effective conversations. Use these tools to find your top performers and understand exactly what they do differently.
Analytics: Interaction Metrics
Navigate to Analytics > Interaction Metrics to see scatter plots for each conversation metric across your team. Compare reps against recommended ranges:
Talk-Listen Ratio -- top performers typically stay in the 40-60% range, letting prospects talk enough while still guiding the conversation
Longest Monologue -- effective reps keep monologues between 100-200 seconds, avoiding long-winded pitches
Patience -- strong conversationalists wait 1-3 seconds before responding, showing active listening
Question Rate -- high performers ask questions at a 30-60% rate, driving discovery and engagement
Interactivity -- the best conversations have an interactivity score of 5-10, indicating balanced back-and-forth dialogue
Reps who consistently fall within these recommended ranges are likely your best conversationalists.
Analytics: Topic Stats
Navigate to Analytics > Topic Stats to see how each rep handles different discussion topics. This view offers three levels of drill-down:
Organization average -- see how topics are distributed across all calls
Per-rep breakdown -- compare individual reps against the organization average
Rep vs. team -- see exactly where a specific rep over-indexes or under-indexes on each topic
Top performers typically spend more time on discovery and value proposition topics and less time on administrative or filler topics.
Scorecard Metrics
Navigate to Analytics > Scorecard Metrics to view the heatmap showing how each rep scores across every scorecard question. This view makes it immediately clear which reps consistently score highest on the dimensions that matter most. You can also see bar charts per question to identify which specific skills differentiate your top performers.
Meeting Detail: Conversation Metrics
For a per-call view, open any meeting and review the conversation metrics displayed in the left column of the Meeting Detail View. Compare metrics across multiple calls from different reps to identify who is most consistently effective. The speaker timeline and topic timeline provide visual representations of conversation flow and balance.