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User Settings

This article helps understand the different settings that can be configured by or for each user.

Written by Rafiki Customer Success Team

User Settings

The Settings page provides access to your organization's configuration. What you can see and edit depends on your user role and permissions.

Available Settings

  • General — Organization profile, notification preferences, Smart Follow-Up configuration, Smart Call Summary format

  • User Management — Add users (by email or from CRM), assign roles, manage licenses and feature flags (Admin only)

  • Team Management — Create teams, assign members, configure team settings (Admin only)

  • Integrations — Connect and manage CRM, Calendar, Dialers, Slack, and other integrations

  • Recording — Configure Notetaker bot behavior and call processing scope

  • Scorecards — Create and manage scorecard templates (Admin only)

  • Billing — View plan details, manage subscription and seats (Admin with billing permission)

Settings page layout

Navigating Settings

Click Settings in the left sidebar to access the settings page. Use the section navigation to switch between different configuration areas.

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