What Is A Topic?
A topic is a word or associated terms related to the word (for example, Deal Risk). Rafiki automatically detects these words or terms when they appear in calls and flags them so team members can easily spot them. Rafiki provides extensive, in-depth analytics based on the Topics discovered on your calls.
IMPORTANT NOTE: Every organization is automatically setup with a set of AI-based System Topics and Subtopics
Default System Topics And Subtopics
Pricing & Discounts
POC/Proof of Concept
Late Stage Triggers
Renewal & Upsell
Agenda & Scheduling
Sandler Level 1 Pain
Sandler Level 2 Pain
Sandler Level 3 Pain
Sandler Upfront Contract
When processing each meeting Rafiki automatically does a smart semantic match for these Topics and Subtopics for keywords with each Topic/Subtopic (keywords not mentioned here) and tags them in all conversations.
What Is A Tracker?
Trackers enable the extension of System Topics to track organization-specific keywords as well. For detailed instructions on setting up trackers, refer to How to set up or edit trackers in Rafiki.
A common use of trackers is to add a business competitor's name to be tracked on calls.
Navigate to Settings > Trackers > Add Tracker
Enter a Tracker Name. Select the Existing Topic > Competitors
Enter the list of keywords to be tracked in calls and Click '+Add' for each keyword
Save the tracker
All future calls will automatically track this keyword.
Trackers can similarly be set up to track any product names, feature releases, etc that need to be analyzed on calls.
Analyzing Topic Trends With Rafiki's Universal Smart Search
Rafiki's innovative, one-of-a-kind topic search helps analyze Topics and Tracker Trends across meetings at the click of a button.
Search parameters can be saved along with recurring alerts so you can be notified of new hits for concerned Topics/Trackers via email.