Coaching and Self-Improvement
Rafiki AI equips both managers and individual reps with tools to continuously improve sales performance.
For Managers
Coaching Module — Track your engagement with each rep (calls listened, commented, scored). Navigate via sidebar > Coaching.
Scorecards — Create templates with scoring criteria tailored to your methodology. Score calls consistently and track trends in Analytics > Scorecard Metrics.
Analytics — Use Interaction Metrics scatter plots to identify reps who need coaching on specific behaviors like talk ratio or question rate.
Playlists — Build curated call libraries for onboarding and training.
Role Play — Assign practice scenarios for reps to rehearse before high-stakes calls.
For Reps
Conversation Metrics — Review your own talk ratio, monologue, patience, and question rate after each call in the Meeting Detail View.
Meeting Summaries — Read AI-generated summaries to quickly review what happened and identify areas for improvement.
Role Play — Practice discovery calls, objection handling, and closing techniques with AI buyer personas.
Ask Rafiki AI — Ask questions about your past conversations to spot patterns and learn from your own calls.
Scorecard Feedback — Review scorecard scores and written feedback from your manager to understand specific improvement areas.